Vacancy Remote Service Engineer EV Technology

About the vacancy

Would you like to use your talent for communication and problem-solving in a dynamic environment? Then the position of Support Engineer Charging Stations (remote) is perfect for you!

As a Support Engineer Charging Stations (remote), you will provide support to colleagues throughout Europe in installing and maintaining charging stations. For example, you will assist with software updates, configurations, and troubleshooting. You will do this via phone, online web tools, or even by logging in to the command line.

With your excellent communication skills, you will be the support and mainstay of your colleagues. In this versatile job, you will constantly be solving problems and finding solutions. And all of this from your own home, as this position is fully remote!

So, are you ready to use your talent for communication and problem-solving in a challenging role as a Support Engineer Charging Stations (remote)? Apply now!

The client is active in the world of complete solutions for charging electric vehicles. This includes high-quality AC wall boxes for home use, as well as DC fast charging stations with stable connectivity. In the coming years, electric charging will become increasingly important to increase emission-free mobility for everyone. This client is involved in developing, producing, installing, and maintaining EV charging infrastructure, among other things.

Tasks and activities

• Provide support to local service organizations primarily in EMEA (Europe, Middle East, Africa) and occasionally globally to resolve their tickets;
• Assist customers in operating their charging sites and networks;
• Serve as an expert and maintain solutions for local service teams;
• Ensure that tickets are resolved within the scope of the Service Level Agreements;
• Assist local teams and suppliers with charger installation and commissioning;
• Actively participate in improving chargers and services;
• Improve processes within the team, local countries, quality, and production departments;
• Conduct product, tools, and process training for service organizations;
• Offer advice on complex electrical or mechanical problems based on data obtained from our cloud-connected service systems;
• Monitor the rollout and performance of chargers closely;
• Create instructions and manuals;
• Take action to resolve remaining problems on-site when necessary.

Job requirements

• You have a Bachelor or Master's degree in a technical field, for example Electrical Engineering, Electromechanics or IT;
• You have experience in maintaining and / or designing electrical installations;
• Affinity and knowledge of Linux-based installations and software is an advantage;
• You are able to work independently and proactively;
• You are solution-oriented and like to find sustainable solutions based on indirect evidence;
• You are eager to learn independently and you are prepared to develop technical skills within this area;
• You are able to share the knowledge with different target audiences in most efficient way (trainings, newsletters, webinars, etc.);
• You have good communication skills towards both external and internal parties;
• You are capable of working in multidisciplinary and multicultural teams;
• You have excellent knowledge of the English language both speaking and in writing;
• Preferably knowledge of Italian, other major language(-s) will be considered as an asset;
• Willing to travel if the occasion requires (0-25% on average, however, occasionally trips of a couple of weeks might be required);
• Willing to participate in a standby shift.

Employment conditions

• A good salary based on education and experience;
• Holiday allowance (8,33%) and minimum 25 days paid holiday;
• Net expense allowance of +/- €500 on an annual basis;
• A pension plan and option to participate in collective health insurance;
• Free education and training at our own Academy;
• If desired, guidance from a specialist in your field.

Characteristics

• Education Advanced technical college
• Experience level Medior (3-7 yrs experience) / Junior (0-3 yrs experience)
• Type of contract Target Permanent contract
• Duration of assignment Long term
• Location Delft, Netherlands
• Start A.s.a.p
• Reference ID 23036